We always try to ship your order as fast as possible.
As soon as you've placed your order, you'll receive an automatic order confirmation.
Within 48 hours, we'll check if we have your ordered products on stock.
If they are on stock, we'll send you an official order form via mail.
If they are not on stock, we'll contact you about the delivery time.
The moment you pay the amount mentioned on the order via bank transfer, your package will be made ready for dispatch in our warehouse and will be offered to BPost or GLS (depending on order size). Usually your package will be delivered within 1 to 3 working days (in the Benelux) to the specified delivery address.
For the shipment of our packages, we work together with BPost.
In The Nederlands, packages are delivered to your home or at work by another courrier.
In Belgium you can:
- have it delivered to your home or work;
- pick it up at one of the more than 1.250 BPost collection points. These are supermarkets, newsagents, gas stations or local shops that are often open after office hours and during the weekend
- At a package machine that is available 24 hours a day, 7 days a week. You can pick up your package when it suits you.
In The Netherlands and Belgium you pay no shipping costs for orders over €250,00, excl VAT. The shipping costs for orders with a lower order value are € 7,95 excl BTW, regardless its weight. This rate applies to the deliveries in The Netherlands and Belgium.
For shipments to other countries we request the costs (these may vary by weight) and we state this in your order confirmation.
Breakage or damage?
It may happen that something breaks during transport, despite our good packaging concerns.
Let us know immediately - within 48 hours after delivery - via email to [email protected], stating the reference, a photo of the damaged product as well as a photo of the packaging if it is visibly dented or torn.
Send an e-mail to [email protected]!